Therapeutic Support
1. Introduction
Therapeutic Support is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your information.
2. What Information We Collect
We may collect the following types of personal information:
- Name, contact details (phone, email, address)
- NDIS-related information
- Health or support needs (where relevant to service delivery)
- Employment or application information (for job applicants)
- Website usage data (via cookies and analytics tools)
3. How We Collect Information
We collect information through:
- Website forms (contact, enquiry, applications)
- Phone calls and emails
- Service agreements and onboarding processes
- Job applications
- Cookies and website analytics
4. How We Use Your Information
We use your information to:
- Provide and manage disability support services
- Respond to enquiries and requests
- Process job applications
- Improve our website and services
- Meet legal and regulatory obligations
5. Disclosure of Information
We may share your information with:
- NDIS-related organisations and stakeholders
- Healthcare professionals (where required)
- Service providers and contractors
- Government authorities where legally required
We do not sell or rent your personal information.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
This includes secure systems, restricted access, and staff confidentiality practices.
7. Access and Correction
You have the right to:
- Request access to your personal information
- Request corrections if information is inaccurate
To do so, please contact us using the details on our website.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools to:
- Improve user experience
- Track website performance
- Understand visitor behaviour
You can adjust your browser settings to disable cookies if preferred.
9. Third-Party Services
We may use third-party tools (e.g., forms, analytics, hosting providers). These providers may store data in accordance with their own privacy policies.
10. Retention of Information
We retain personal information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
11. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact Therapeutic Support via our website or email.