FAQS

Frequently Asked Questions

1. What kind of supervision will my child receive at the camp?
Your child's safety and well-being are our top priorities. We maintain a high staff-to-child ratio, ensuring that every child receives close supervision throughout their stay. Our staff members are fully qualified with all legal checks in place. They are also skilled in supporting for children with disabilities. We conduct regular check-in, particularly during activities and at night, to ensure each child is safe and comfortable.
 

2. How do you manage medication for children at the camp?
We have a detailed medication management process in place. Before the camp, we will ask you to complete a medical form detailing your child’s medication needs, including the dosage and times. Our staff are trained to administer medication as per your instructions, and we maintain a log to ensure all doses are given accurately. Medications are stored securely, and a dedicated staff member is responsible for administering them.
 

3. What if my child has specific dietary needs?
When you register your child, you can provide detailed information about their specific requirements. Our kitchen is equipped to handle these needs, and our staff are trained in preparing meals that are safe and nutritious for all children. Each child’s dietary requirements are clearly communicated to staff, and we make every effort to provide delicious, safe meals that accommodate all dietary needs. The staff can prepare meals separately for children with specific needs. If you have any concerns, please feel free to discuss them with us directly.

4. How do you manage food allergies and intolerances at the camp?
We take food allergies and intolerances very seriously. The staff is trained in safe food handling practices. When you register your child, you will have the opportunity to provide detailed information about any allergies, intolerances, or dietary restrictions. Our kitchen is a nut-free zone, and we have protocols to prevent cross-contamination for all allergens. If you have any concerns, please feel free to contact us directly to discuss your child's specific requirements.

5. What are the sleeping arrangements at the camp?
Children are grouped according to age and needs in dormitory-style rooms. Each child will have their own bed with fresh linens provided. We take care to create a calm and comfortable environment for all children, including those who may need additional support or adjustments. Staff are on hand 24/7 to provide support during the night, if required.
 

6. What activities will my child participate in?
Our camp offers a wide range of activities tailored to the abilities and interests of all children. These include arts and crafts, sports, nature walks, storytelling, and games designed to be inclusive and fun. We take them on off-site fun excursions, such as Time Zone, Treetop Adventure Park and Good Games. Our team carefully plans activities to encourage social interaction, build confidence, and ensure every child feels included and has a positive experience.
 

7. How do you handle behavioural challenges or special needs?
Our staff is trained in positive behaviour support and de-escalation techniques. We work closely with you to understand your child’s unique needs and preferences before camp begins, and we will develop a plan to ensure your child feels safe and supported. Communication with parents is key, and we will keep you informed about your child's experience and progress throughout their stay.
 

8. What should I pack for my child?
We will provide you with a packing list suited to the camp's needs, including clothing, personal items, and any necessary medical equipment or supplies. We recommend labelling all items with your child's name. If your child has a favourite comfort item, such as a stuffed animal or blanket, please feel free to pack it to help them feel at home.
 

9. How do you ensure my child feels comfortable and safe at camp?
We understand that every child is unique, and we strive to create an environment that is welcoming and inclusive. Our staff takes the time to get to know each child, providing gentle support and encouragement. We also offer a camp orientation to help children familiarise themselves with the environment, meet staff members, and make new friends.

10. What if my child needs to contact me during their stay?
We understand that some children may feel anxious about being away from home. If your child needs to contact you, they can speak to a staff member who will facilitate a phone call. We encourage regular updates to keep you informed about how your child is doing, and we’re always available if you have any concerns or need to reach us.
 

11. What measures are in place for emergencies or medical situations?
Our staff is trained in emergency response, including first aid and CPR. We have a detailed emergency plan in place, including direct access to local medical facilities if needed. You will be contacted immediately in case of any emergency involving your child. We will also have your emergency contact details and any necessary medical information to ensure your child receives prompt and appropriate care.